Shipping & Returns

Everything you need to know about your order.

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Shipping

Processing Time

Orders placed before 7:00PM are shipped the following business day. Orders placed after 7:00PM or on weekends will be processed the next working day.

Delivery Times

Destination	Estimated Delivery
United States	5–9 business days
Canada	5–9 business days
United Kingdom	5–9 business days
Europe	5–9 business days
Rest of World	7–12 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Order Tracking

A tracking number is provided via email once your order has been dispatched. If you have not received your tracking information within 2 business days of placing your order, please contact us.

Import Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.

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Returns

Return Policy

We accept returns within 14 days of receiving your order. To be eligible for a return, items must be:

Unworn and unwashed
In original condition
With all original tags still attached
In original packaging

How to Initiate a Return

To start a return, contact our team at support@saintolivierclo.com with your order number and reason for return. We will provide you with a return address and further instructions.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you via email. Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Non-Returnable Items

The following items are not eligible for return:

Items purchased on sale or with a discount code
Items that have been worn, washed, or altered
Items without original tags and packaging

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Exchanges

Size Exchanges

Ordered the wrong size? We offer a 30-day exchange policy. Simply reach out to our team at support@saintolivierclo.com with your order number and the size you need, and we will arrange a size swap to ensure the perfect fit.

Exchanges are subject to stock availability. If your requested size is unavailable, we will offer a full refund or store credit.

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Damaged or Lost Orders

Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

Lost Orders

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with our shipping partner and either reship your order or issue a full refund.

Need Help?

If you have any questions about your order, shipping, or returns, get in touch with our team.

Email: support@saintolivierclo.com

★★★★★

I've never had this many compliments on a single piece of clothing. A woman literally stopped me on the street and asked where I got it. That's never happened to me before. The weight of the fabric just feels different — like you're wearing something that was made for you specifically.

Marcus T.

✓ Verified Buyer

This got me digging myself fr.

Jay K.

I used to spend hours putting outfits together trying to look put-together. Now I throw on the full set and I'm done. People think I've got a stylist. The fit is effortless — baggy in the right places, structured where it counts. Nothing else in my wardrobe comes close.

Daniel R.

Wearing a cloud is not an exaggeration.

Elijah M.

I've bought from Represent, Cole Buxton, all of them. This is the one that made me stop looking. The 500GSM weight is unmatched — it doesn't pill, it doesn't shrink, it doesn't lose shape. Three washes in and it still looks like the day it arrived. I've already ordered two more colourways.

Aiden S.

Bought the full set for myself. My bird tried it on "just to see" and I haven't seen it since. Was nice while it lasted I guess. Already ordering another one because I'm not fighting for my own tracksuit. At least she looks good in it.

Sophie's Boyfriend

I struggle finding clothes that actually fit well because I'm between sizes in most brands. These run exactly as described — slightly oversized without looking like you're drowning. First brand where I didn't have to return for a different size. The cut is just right.

Nathan B.

Bro this hoodie is a cheat code.

Kofi A.

I wore the full Concrete set to a dinner and someone asked if it was designer. That's the thing with Saint Olivier — it doesn't scream for attention but people notice. The tonal branding is perfect. Understated but you know it's quality the second you touch it.

Liam J.

Genuinely the comfiest thing I own. I work from home and I live in these. Then I step outside and get compliments. What more do you want from a brand?

Tyrese D.

Sold out by the time I found the brand last drop. Refused to miss again. Worth every penny. The Shadow set is unreal in person — photos don't do the colour justice.

Reece H.

Main character energy in a tracksuit. That's it. That's the review.

Zain P.

Shipped fast, packaging was clean, and the product exceeded expectations. I've ordered from brands three times the price that don't deliver this level of quality or attention to detail. Already told my whole group chat about it.

Jordan F.

Unmatched. Period.

Isaac N.

I bought the Stone set for a trip to Barcelona. Wore it on the plane, wore it to dinner, wore it walking through the Gothic Quarter. Comfortable enough to travel in, clean enough to go out in. That versatility is what sets this apart from every other streetwear brand I've tried.

Callum G.

My barber asked me about it mid-cut. My Uber driver asked me about it. The security guard at Selfridges asked me about it. In one day. ONE day.

Tayo O.

I returned my Cole Buxton order after this arrived. Not even being dramatic. The weight, the cut, the way it drapes — it just feels more intentional. This is the brand I was looking for.

Sam L.

The joggers stack perfectly over my 550s. Clean.

Andre V.

I don't write reviews. Ever. But this brand deserves it. Packaging was premium, delivery was quick, and when I put the hoodie on I understood immediately why it's called Clouded. You feel it the second it's on your shoulders. Already waiting for the next drop.

Joshua C.

Walked into work and my manager said I look like I've got my life together. It's a tracksuit bro. But that's the power of a good fit. Saint Olivier gets it.

Ryan E.